Terms and Conditions

1. Company Information

This website is operated by Hagi’s Grooming GmbH (hereinafter referred to as “Hagi’s Grooming”, “Company”, “we”, “our” or “us”).

Company Details:

Registered Office: Düsseldorf, Germany

Managing Director authorized to represent the Company: Seaver Rada

Commercial Register Number: HRB 109818
Register Court: Amtsgericht Düsseldorf

VAT Identification Number (USt-IdNr.): DE456116980

For customer service inquiries, please contact: info@hagis.de

This legal notice also applies to all social media profiles operated by Hagi’s Grooming GmbH.

2. Scope of Application

These Terms and Conditions apply to all orders placed through our online store by consumers and businesses for products offered on our website.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB). A business is a natural or legal person acting in exercise of their commercial or self-employed professional activity (§ 14 BGB).

The version of the Terms and Conditions valid at the time of the order shall apply.

By placing an order on this website, the customer agrees to these Terms and Conditions.

3. Products and Availability

The presentation of products in our online shop does not constitute a legally binding offer, but a non-binding online catalogue.

We make every reasonable effort to ensure that product descriptions, images, specifications and prices are accurate and up to date. However, minor deviations or technical inaccuracies may occur.

Products are offered subject to availability. If a product ordered is not available after the order has been placed, we reserve the right not to accept the order. In such case, the customer will be informed without undue delay and any payments already made will be refunded.

4. Conclusion of Contract

The customer may select products from our assortment and place them into the shopping cart.

By clicking the button “Buy Now”, “Place Order”, or similar wording during checkout, the customer submits a binding offer to purchase the goods contained in the shopping cart.

The order confirmation sent automatically after submission of the order merely confirms receipt of the order and does not yet constitute acceptance of the contract.

A purchase contract is only concluded once we expressly confirm dispatch of the goods or deliver the goods to the customer.

We reserve the right to refuse orders in individual cases, particularly where there is suspicion of fraudulent activity or unauthorized resale.

5. Prices and Payment

All prices displayed on the website are stated in Euro (€) and include applicable statutory VAT.

Shipping costs, if applicable, are displayed separately during checkout.

Payment may be made using the payment methods offered at checkout, including but not limited to:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Klarna
• Shopify Payments

We reserve title to the goods until full payment has been received.

6. Shipping and Delivery

Delivery is made to the shipping address specified by the customer during checkout.

Estimated delivery times are provided on the website and during checkout. These are non-binding unless expressly agreed otherwise.

If delivery delays occur due to circumstances beyond our control, the customer will be informed accordingly.

Risk of accidental loss or deterioration of the goods passes to the customer upon delivery of the goods.

7. Right of Withdrawal (Consumers within the EU)

Consumers within the European Union are entitled to a statutory right of withdrawal in accordance with EU consumer protection laws.

Customers have the right to withdraw from the purchase contract within fourteen (14) days without giving any reason.

The withdrawal period expires fourteen days after the day on which the customer, or a third party designated by the customer, acquires physical possession of the goods.

To exercise the right of withdrawal, customers must notify us by means of a clear statement via email to: info@hagis.de

The customer must return the goods without undue delay and no later than fourteen (14) days from the date on which the withdrawal was communicated.

Returned goods must be unused, unopened, and in their original packaging.

The customer bears the direct costs of returning the goods unless otherwise agreed.

Refunds will be issued using the original payment method within fourteen (14) days after receipt and inspection of the returned goods.

The statutory right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if they were unsealed after delivery.

8. Returns and Refunds

In addition to statutory rights, we may voluntarily grant return options as communicated on the website.

Returns must comply with our return instructions.

We reserve the right to refuse refunds for products that are:

• Used
• Opened
• Damaged by the customer
• Returned without original packaging
• Not suitable for resale due to hygiene reasons

9. Subscription Services

Where offered, customers may subscribe to recurring product deliveries.

Subscription details, billing intervals and cancellation options are described during checkout.

Subscriptions may be cancelled at any time through the customer account area or by contacting customer support.

Cancellation only affects future orders and does not affect already processed or shipped orders.

We reserve the right to modify or discontinue subscription services with reasonable notice.

10. Promotional Codes and Discounts

Promotional codes are valid only under the conditions specified in the respective promotion.

Unless otherwise stated:

• Only one discount code may be used per order
• Promotional codes cannot be combined
• Promotional codes cannot be redeemed for cash
• Promotional codes may have expiry dates

We reserve the right to cancel promotions or refuse discount applications in cases of misuse.

11. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product names, videos and designs, is the intellectual property of Hagi’s Grooming GmbH or its licensors and is protected by copyright, trademark and other applicable laws.

Any reproduction, distribution or commercial use without prior written consent is prohibited.

12. Limitation of Liability

We are liable without limitation for intent and gross negligence.

In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations) and limited to foreseeable damages typical for the contract.

Nothing in these Terms and Conditions excludes liability under the German Product Liability Act (Produkthaftungsgesetz) or liability for injury to life, body or health.

To the extent permitted by law, any further liability is excluded.

13. Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

Further information regarding the collection and processing of personal data can be found in our Privacy Policy.

14. Applicable Law and Jurisdiction

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If the customer is a merchant within the meaning of the German Commercial Code (HGB), the exclusive place of jurisdiction shall be Düsseldorf, Germany.

For consumers within the European Union, mandatory statutory consumer protection provisions of the country of residence remain unaffected.

15. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), available at:

European Online Dispute Resolution Platform

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

16. Final Provisions

Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

Any amendments or supplements to these Terms and Conditions must be made in writing unless mandatory statutory provisions provide otherwise.

Last updated: May 2026
© Hagi’s Grooming GmbH. All rights reserved.